Returns

Why there is no change-of-mind return

Nothing here is made until you order it. Your design is printed onto your chosen garment, in your chosen colour and size, after the order comes in — which makes it a bespoke item. Under the Consumer Contracts Regulations 2013, goods made to a customer's specification are exempt from the 14-day cancellation right.

That is why there is a size chart on every product page. Please check it before ordering: a size you have changed your mind about is not something we can resell.

If something is wrong, we fix it

This is separate from the above, and it is not something anyone can opt out of. If your order arrives faulty, damaged, misprinted, or is simply not what you ordered, you have a right to a repair, a replacement or a refund under the Consumer Rights Act 2015.

Email hello@tenquidteez.co.uk within 30 days of delivery with your order number and a photograph of the problem. You do not need to send the item back before we act, and you will never be asked to pay postage on our mistake.

Orders that have not been printed yet

If you reach us before your order has gone to print, we will cancel it and refund you in full. We cannot promise a window for that — orders often go to press the same day — but it is always worth asking.

How refunds are paid

Refunds go back to the original payment method. Once issued, one usually reaches your account within 5 to 10 business days depending on your bank; how long it takes after we send it is not something we control.

Your statutory rights

Nothing on this page affects your legal rights. If you are unhappy with how a problem has been handled, you can get free advice from Citizens Advice on 0808 223 1133.